Welcome to Hotel Cosmos. By accessing or using our services, website, or facilities, you agree to comply with the following Terms and Conditions. Please read these carefully before making a booking or using our services.
1. Definitions
- “Hotel Cosmos” refers to the hotel, its management, staff, and any affiliated entities.
- “Guest” refers to any individual who books, stays at, or uses the facilities of Hotel Cosmos.
- “Website” refers to [Insert Website URL].
2. Reservations and Bookings
a. Reservation Confirmation
- A booking is confirmed only upon receipt of a confirmation email or message from Hotel Cosmos.
- Guests are required to provide accurate personal and payment information during booking.
b. Payment Policy
- Full or partial payment may be required at the time of booking.
- Accepted payment methods include [list payment options, e.g., credit cards, bank transfers, etc.].
c. Cancellation Policy
- Cancellations must be made in accordance with our Cancellation Policy outlined at the time of booking.
- Refunds (if applicable) will be processed within [Insert Timeframe].
3. Check-In and Check-Out Policies
a. Check-In
- Check-in time is from [Insert Time].
- A valid government-issued photo ID (e.g., passport, driver’s license) is required for all guests at check-in.
b. Check-Out
- Check-out time is [Insert Time]. Late check-out requests are subject to availability and may incur additional charges.
c. Early Check-In and Late Check-Out
- Early check-in and late check-out may be accommodated upon request and availability, with applicable charges.
4. Guest Responsibilities
a. Damage to Property
- Guests are responsible for any damages caused to hotel property during their stay. Charges for damages will be added to the final bill.
b. Behavior
- Guests must behave respectfully towards staff and other guests. The hotel reserves the right to refuse service or terminate a guest’s stay if inappropriate behavior is observed.
c. Prohibited Activities
- Smoking is permitted only in designated areas.
- Illegal activities, hazardous materials, and items that disturb other guests (e.g., loudspeakers, fireworks) are strictly prohibited.
5. Hotel Services and Facilities
a. Room Availability
- Room types and amenities are subject to availability. Hotel Cosmos reserves the right to change room assignments if necessary.
b. Use of Facilities
- Guests must adhere to the rules of the facilities, such as the swimming pool, gym, or restaurant.
c. Force Majeure
- The hotel is not liable for failure to provide services due to events beyond its control, such as natural disasters, strikes, or power outages.
6. Liability
a. Guest Belongings
- Hotel Cosmos is not responsible for loss, theft, or damage to personal belongings left unattended in guest rooms or public areas. Secure valuables in the room’s safe.
b. Medical Emergencies
- Guests are responsible for their personal health and safety. The hotel does not provide medical services but can assist in contacting emergency services.
c. Travel Insurance
- Guests are advised to secure travel insurance for unforeseen circumstances.
7. Changes to Reservations
Hotel Cosmos reserves the right to modify or cancel reservations in the event of unforeseen circumstances. In such cases, we will notify guests and provide alternative arrangements or refunds where applicable.
8. Privacy
We respect your privacy. All personal data provided to Hotel Cosmos is processed in accordance with our Privacy Policy.
9. Third-Party Services
The hotel may promote third-party activities or services (e.g., tours, excursions). Hotel Cosmos is not liable for any issues or disputes arising from these services.
10. Dispute Resolution
- Any disputes arising from your stay at Hotel Cosmos will be governed by the laws of [Insert Jurisdiction].
- Disputes will first be attempted to resolve amicably. If unresolved, they may be referred to arbitration or court proceedings in [Insert Location].
11. Modification of Terms
Hotel Cosmos reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website and will take effect immediately.
12. Contact Us
For any questions or concerns, please contact us:
Hotel Cosmos
[Insert Address]
Phone: [Insert Phone Number]
Email: [Insert Email Address]
By booking or staying at Hotel Cosmos, you acknowledge and agree to these Terms and Conditions. Thank you for choosing us for your stay, and we look forward to hosting you!