At Hotel Cosmos, we aim to provide a seamless and satisfactory experience to all our guests. This Refund Policy outlines the terms and conditions under which refunds may be granted for cancellations, modifications, or other situations.
1. General Conditions
Refunds are processed only under the conditions specified below. Guests are required to adhere to the cancellation and modification timelines outlined in this policy.
2. Refund Eligibility
Refund eligibility is based on the following conditions:
a. Cancellation Requests
Cancellations Made Before Check-In:
- Full or partial refunds are available based on the cancellation time and terms outlined at the time of booking.
Cancellations Made After Check-In:
- Refunds for unused nights are not guaranteed and are subject to management discretion.
b. No-Show Policy
- No refunds will be provided for no-shows (failure to check in without prior notice).
c. Special Offers and Non-Refundable Rates
- Bookings made under non-refundable rates or special promotions are not eligible for refunds.
3. Cancellation Timeline and Refund Amount
Refunds are subject to the following timelines:
| Cancellation Time | Refund Amount |
|---|---|
| 7 days or more before check-in | 100% refund |
| 3-6 days before check-in | 50% refund |
| Less than 3 days before check-in | No refund |
Note: Refund timelines may vary during peak seasons or for group bookings.
4. Payment Method for Refunds
Refunds will be processed using the same payment method used for the original transaction. Please allow [Insert Timeframe, e.g., 7–14 business days] for the refund to reflect in your account.
5. Force Majeure
Refunds may not be provided for cancellations due to unforeseen circumstances such as:
- Natural disasters
- Political unrest
- Epidemics/pandemics
In such cases, Hotel Cosmos may offer a credit voucher for future stays at its discretion.
6. Early Check-Out
If a guest decides to check out before the original departure date:
- Refunds for unused nights are not guaranteed and are subject to management approval.
7. Booking Modifications
Changes to bookings (e.g., dates, room types) may result in additional charges or refunds based on availability and rate differences.
8. Refunds for Third-Party Bookings
For bookings made through third-party platforms (e.g., travel agents, online booking websites), refund requests must be directed to the respective platform. Hotel Cosmos is not responsible for processing such refunds.
9. Contact Us for Refund Requests
To request a refund or inquire about eligibility, please contact us:
Hotel Cosmos
[Insert Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
10. Policy Changes
Hotel Cosmos reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
Thank you for choosing Hotel Cosmos. We appreciate your understanding of our refund policies and look forward to hosting you again.