At Hotel Cosmos, we aim to provide a seamless and satisfactory experience to all our guests. This Refund Policy outlines the terms and conditions under which refunds may be granted for cancellations, modifications, or other situations.

1. General Conditions

Refunds are processed only under the conditions specified below. Guests are required to adhere to the cancellation and modification timelines outlined in this policy.

2. Refund Eligibility

Refund eligibility is based on the following conditions:

a. Cancellation Requests

• Cancellations Made Before Check-In:
  • Full or partial refunds are available based on the cancellation time and terms outlined at the time of booking.
• Cancellations Made After Check-In:
  • Refunds for unused nights are not guaranteed and are subject to management discretion.

b. No-Show Policy

• No refunds will be provided for no-shows (failure to check in without prior notice).

c. Special Offers and Non-Refundable Rates

• Bookings made under non-refundable rates or special promotions are not eligible for refunds.

3. Cancellation Timeline and Refund Amount

Refunds are subject to the following timelines:

Note: Refund timelines may vary during peak seasons or for group bookings.

4. Payment Method for Refunds

Refunds will be credited within 10 working days into your original payment method

5. Early Check-Out

If a guest decides to check out before the original departure date:

• Refunds for unused nights are not guaranteed and are subject to management approval.

6. Booking Modifications

Changes to bookings (e.g., dates, room types) may result in additional charges or refunds based on availability and rate differences.

7. Refunds for Third-Party Bookings

For bookings made through third-party platforms (e.g., travel agents, online booking websites), refund requests must be directed to the respective platform. Hotel Cosmos is not responsible for processing such refunds.

8. Contact Us for Refund Requests

To request a refund or inquire about eligibility, please contact us:

Hotel Cosmos
Bhubaneswar, Odisha
Phone: +91 8984992333

9. Policy Changes

Hotel Cosmos reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing Hotel Cosmos. We appreciate your understanding of our refund policies and look forward to hosting you again.